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MetaTrader 5 — Which Questions Go to the Program, Which to the Broker — Nigeria

MetaTrader 5 is a program published by a software company and connected to a broker. Which of the two answers a question depends on whether the thing being asked about arrives with the program or is recorded on the account.

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100+ instruments  ·  Founded 2008

A MetaTrader 5 screen shows two things at once: a program written by a software company and an account held with a broker. Questions about the program — how windows behave, which functions exist, what a version supports — are answered by the company that publishes it, and the answer is the same for everybody running that version. Questions about what appears inside it — which instruments are listed, which server the terminal uses, what conditions apply — are answered only by the broker, because they are recorded against one account.

Measured order execution — Standard

How orders actually filled when real market orders were placed on Exness’s MT5 feed — fill time, slippage and rejects by order size:

InstrumentOrder sizeAvg fillAvg slippageFails
EURUSDm0.01 lot151 ms-0.333 pts0
EURUSDm0.1 lot151 ms-0.333 pts0
EURUSDm1.0 lot146 ms-0.333 pts0
GBPUSDm0.01 lot141 ms0.667 pts0
GBPUSDm0.1 lot130 ms0.0 pts0
GBPUSDm1.0 lot135 ms0.333 pts0
XAUUSDm0.01 lot141 ms0.0 pts0
XAUUSDm0.1 lot151 ms80.0 pts0
XAUUSDm1.0 lot130 ms-72.333 pts0

Small sample (a few round-trips per size); indicative. The same pricing engine feeds every platform the broker offers.

Which half of the screen a question belongs to

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Download MetaTrader 5 (MT5) from your Personal Area area after you open an account, or try it first on a free demo.

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Whom to ask, and what kind of answer comes back

The questionWho is askedWhat kind of answer comes back
Why does this window behave this way?The company that publishes the programA description of how the program is built
Why is this instrument not in my list?The brokerA statement about the account, not about the program
Which server should the terminal use?The brokerA specific value that belongs to the account
Why does this order type not appear?The company that publishes the programA statement about the version in use
Why did quoting stop for this instrument?The brokerThe specification of that instrument and its calendar
Why did my layout vanish after reinstalling?Nobody outside the machineLocal settings are not recorded anywhere else

A question sent to the wrong column still gets a reply. It is correct, and it is about something else.

Frequently asked questions

How do I tell a program question from an account question?
Ask whether the answer would still hold with a different broker behind the same program. If it would, the question belongs to the company that publishes the program; if it would not, it belongs to the broker.
Who answers when something is missing from the instrument list?
The broker. What appears in that list is recorded against the account, and no version of the program adds or removes entries by itself.
Who answers when a function is missing from the interface?
The company that publishes the program. What functions exist arrives with the version installed, and the answer is identical for everyone running it.
Why does a question sent to the wrong side still get an answer?
Because each side can answer correctly about its own half. The reply is accurate, it is about something else, and it reads like a resolution — which is why naming the side first is worth the few seconds it takes.

Reviews

What traders say about Exness on MetaTrader 5:

★★★★★
The application like mt5 is easy and simple to operate, and also provide a simple user interface 👍
— Samwel Onyango2026-06-12
★★★★★
Plataforma sencilla, intuitiva, no sustituye Mt5 en la pc, pero es muy buena.
— Maximiliano Curci2026-05-04
★★★★★
Boa noite, finalmente arrumaram esse sistema de execução de ordem no mt5. As derrapagem que estavam acontecendo no servidor eram. desanimadora. Melhoraram galera da pra operar novamente na exness amém vamos pra cima.
— Alexandre Calegari2026-05-15
★☆☆☆☆
Not right for MetaTrader5. I lost so much money with inaccurate graphs. Rather go somewhere else
— OomCharlie2026-02-10

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