Exness Account Types — Who Changes One, and Where — Nigeria
Moving between account types is three different actions with three different addressees: one carried out by the account holder, one that has to be asked for, and one that was settled when the account was created.
Open Exness Account →Changing an account type is not one action. Opening an additional account of another type is self-service and happens in the Personal Area. The type of an account that already exists is not an edit at all: it is fixed when that account is created, so the usual route is to open the type wanted and work on it instead. And anything touching the identity of the account holder goes through a written request, because it is settled by evidence rather than by a setting.
Three kinds of change, three addressees
- Opening an additional account of another type is a self-service action in the Personal Area — nothing has to be asked for.
- The type of an account that already exists is not edited in place; it is a property fixed when that account was created.
- A change that concerns the account holder rather than the account is handled by a written request, because it is settled by evidence and not by a control.
- Knowing which of the three a case belongs to decides where to go first, and stops a request that no channel is able to grant.
- The type an account already has is visible in the account list; the reason to want another one comes from what is being asked for next, not from a ranking of types.
Who performs each change
| What is being changed | Who performs it | What the answer depends on |
|---|---|---|
| Adding another account of a different type | The account holder, in the Personal Area | Whether that type is available to open at the time |
| Turning an existing account into another type | Not performed in place at all | The type is fixed when the account is created |
| Moving a position or a balance between accounts already held | The account holder, from the account list | The internal transfer rules shown at the moment of the transfer |
| Details that identify the account holder | A written request with evidence attached | What the broker asks to see in that particular case |
| Closing an account that is no longer used | A written request, once nothing is open on it | Whether anything is still running on that account |
Wording a request so that it can be answered
- State which account the request is about, by its number, before anything else.
- State what should be different afterwards, in one sentence, instead of describing the situation that led to it.
- Say whether the change is wanted on the existing account or on a new one — the two routes are handled differently.
- Attach whatever the case obviously needs, so that the first reply is a decision and not a request for attachments.
- Keep the reference of the reply; a follow-up that quotes it continues the same case instead of starting a new one.
A request that names the account and the wanted end state can be answered in one pass. A request that describes only the situation is answered with a question.